Help Center
ad345 Frequently Asked Questions
From opening an account to bKash deposits, cricket betting and bonuses — you will find clear answers to everything right here.
ad345 is an online gaming platform with full Bengali-language support for players in Bangladesh. Whether you are a new member or a long-time player, this FAQ page provides detailed answers to the most frequently asked questions about account registration, deposit and withdrawal rules, bonus terms, game rules and safe gaming. If you cannot find the answer you need, our 24/7 live chat support is always ready to help.
Section 01
Account and Registration
To register at ad345, you need an active mobile number, a strong password, and your preferred currency (Bangladeshi Taka). Provide accurate details, as identity verification may be required at the time of withdrawal. The registration process is completely free and takes only a few minutes.
You must be at least 21 years old to open an account and play any game on the ad345 platform. Creating an account for minors is strictly prohibited. Following the age guidelines is an important part of our responsible gaming policy.
No. Each player may hold only one ad345 account. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. This rule is strictly enforced to prevent bonus abuse.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number and set a new password through OTP verification. The whole process takes just a few minutes. If you run into any trouble, reach out to our 24/7 live chat support for assistance.
ad345 may request identity verification before large withdrawals or for security purposes. Typically, a copy of your national ID or passport and a recent photo are required. Once verification is complete, the withdrawal process becomes easier and faster.
Section 02
Deposits and Withdrawals
Deposits made via bKash are usually credited instantly. After payment confirmation, your ad345 balance will be updated within a few seconds to a few minutes at most. If there is a delay for any reason, contact live chat with your transaction reference number.
The minimum deposit amount at ad345 is ৳200 for all methods. For withdrawals, the minimum request amount is ৳800. These limits apply to all methods — bKash, Nagad, Rocket, Upay and bank transfer.
ad345 itself does not charge any additional fees for deposits or withdrawals. However, Nagad, Rocket or other payment providers may apply their own transfer charges. Check the terms of the relevant mobile banking app to learn about those charges.
After a withdrawal request is approved, the funds generally reach your bKash, Nagad, Rocket or Upay account within 15 minutes to 2 hours. Bank transfers may take a little longer due to banking hours and processing requirements.
ad345 supports bank transfers through major private and government banks in Bangladesh. Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank and Sonali Bank, among other listed banks, can be used. Check the cashier section or live chat support for the full list.
If a request is still in "pending" status, it may be possible to cancel it within a certain time. Once approved, it cannot be cancelled. To cancel in time, contact our live chat support quickly and provide the details of your request.
Section 03
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of ad345, select the match, and choose your preferred bet from the available markets. Betting is available both before the match starts and during the match (in-play). Check the odds and amount carefully before confirming your bet.
RTP (Return to Player) is a theoretical percentage indicating how much of total wagers a slot game returns as winnings over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is a long-term average and results may vary each session.
Yes. All live casino games at ad345 — including games from Evolution Gaming, Ezugi and other providers — play smoothly on smartphones and tablets. You can play directly from a mobile browser without downloading a separate app. A stable internet connection gives you the best experience.
Many slot games are available to play for free in demo mode, where no real money is spent. However, the live casino and sports betting sections have no demo mode — these require real money to play. Winnings from demo mode cannot be withdrawn.
For T20 and IPL matches, markets available include match winner, top batsman, highest wicket-taker, time of first wicket, total runs over/under, and more. ad345 also supports in-play betting, meaning you can place bets with real-time odds updates while the match is in progress.
Yes. All slots and table games at ad345 are sourced from certified providers including Pragmatic Play, PG Soft, JILI and Spribe. These providers use a Random Number Generator (RNG) verified by independent third parties, which keeps every round's outcome completely random and fair.
Section 04
Bonuses and Promotions
A 120% welcome bonus is available on your first deposit at ad345, up to ৳10,000. That means if you deposit ৳1,000, you receive an additional ৳1,200 as a bonus. To withdraw this bonus, the total amount of the deposit and bonus combined must be wagered 25 times (25x).
A wagering requirement is the condition of placing a specified amount in bets before a bonus can be withdrawn. The wagering requirement for ad345's welcome bonus is 25x — if the total (deposit + bonus) is ৳5,000, you would need to place bets equivalent to ৳125,000 to become eligible for withdrawal. Full terms and conditions can be found on the terms page.
The ad345 VIP program has three tiers: Bronze, Silver and Gold. You can advance to higher tiers through regular play and betting. Weekly cashback goes up to 0.3% at Bronze, up to 0.5% at Silver and up to 0.8% at Gold.
Weekly cashback for VIP members is calculated within a set time period and, if eligible, is automatically credited to your account. The cashback amount depends on your VIP tier and your betting activity. Check the Rewards page or ask live support for more details.
Yes. On special occasions such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, the BPL season or ICC tournaments, ad345 offers limited-time special bonuses and promotions. Check the promotions section of the site regularly or ask in live chat to stay updated.
Section 05
Security and Responsible Gaming
Yes. ad345 uses SSL encryption technology to keep all your personal information and financial transactions secure. Your data is not sold to third parties and is stored in accordance with the privacy policy. Read our privacy policy page for more details.
Your wellbeing comes first. ad345 offers deposit limits, session time limits and a self-exclusion feature to help you stay in control. If you feel you are losing control, contact us via live chat or at [email protected] and visit the responsible gaming page.
To take a self-exclusion, contact our 24/7 live chat support and specify the time period — you can apply for anything from one week to a permanent exclusion. During the exclusion period, you will not be able to log in to your account and no promotional communications will be sent to you.
If you notice any unauthorized transaction or suspicious activity in your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will investigate the matter promptly and, if necessary, temporarily suspend the account.
Absolutely. The ad345 support team is fully capable of helping you in Bengali. Live chat is active 7 days a week, 24 hours a day. To contact us by email, write to [email protected]. This support service, built for players in Bangladesh, is committed to resolving any issue quickly.
Still have questions?
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Our expert support team is always by your side — in Bengali, at any time.
Email us: [email protected] • For 21+ only